A NOTE FROM THE TEAM


Condado Ocean Club cultivates an elevated hospitality experience for our members, focused on our shared values of local culture and authentic experiences. These goals and values have lead the way as we have navigated the complexities of COVID-19. With the health of our guest members, staff, and local community as our top priority, we wanted to share some local updates, and precautionary measures we have taken, fully abiding with the latest recommendations of the Puerto Rico government and EPA Standards.

Recent updates and precautions we are taking:

• Effective March 10th, domestic travelers will no longer be required to present proof of vaccination or negative test prior to arrival. For more information, read this Travel Advisory.
• Use of masks is optional for guests and employees.
• Maintain health and wellness reminders throughout the property.
• Maintain cleaning, sanitation, and disinfecting protocols after guests depart and before the next guest arrives.
• Increased frequency of cleaning and disinfecting in public spaces, with a focus on the counters at the front desk, elevators, and elevator buttons, door handles, and public bathrooms.

This is in addition to our intensive cleaning protocols, COVID-19 awareness training for our staff, and other health and safety initiatives.

Puerto Rico has eased the travel guidelines for those arriving to our island as well as restrictions on the operations of local businesses and attractions. Visit Discover Puerto Rico (hyperlink: https://www.discoverpuertorico.com/info/travel-guidelines) to read the latest travel advisory which includes arrival protocols, testing requirements, and local services available.

The World Travel and Tourism Council (WTTC) granted its Safe Travels Stamp to the Puerto Rico Tourism Company (PRTC), making the island the first U.S. destination to be included in the international organization’s certification program.

Cancellation Policy
We understand that traveling during these times can be challenging. Rest assured, our team is taking care of all the details to ensure that your stay with us is chic, relaxing, unique, and most importantly, safe. Book with confidence knowing that if your plans change, you are allowed 48 hours prior to your arrival date to cancel or re-book. We look forward to welcoming you to our beautiful island and offer you the Ocean Club experience.